.sw-launch,.sw-panel{--sw-ink:#1d2427;--sw-ink-2:#2c3b42;--sw-sky:#51cdff;--sw-sky-strong:#0a7fb0;--sw-line:#e3e9ec;--sw-muted:#66757a;--sw-bg:#f5f8f9;font-family:inherit}.sw-launch{inset-inline-start:18px;z-index:55;background:linear-gradient(140deg, var(--sw-ink) 0%, var(--sw-ink-2) 100%);color:#fff;cursor:pointer;border:0;border-radius:50%;place-items:center;width:54px;height:54px;transition:transform .18s,box-shadow .18s;display:grid;position:fixed;bottom:20px;box-shadow:0 10px 26px #101c224d,0 0 0 3px #51cdff47}.sw-launch:hover{transform:translateY(-2px)scale(1.03);box-shadow:0 14px 30px #101c2257,0 0 0 4px #51cdff66}.sw-launch svg path:last-child{color:var(--sw-sky)}.sw-dot{top:6px;background:#ef4444;border-radius:50%;width:11px;height:11px;position:absolute;inset-inline-end:6px;box-shadow:0 0 0 2px #fff}.sw-dot.small{top:2px;width:8px;height:8px;inset-inline-end:2px}.sw-panel{inset-inline-start:18px;z-index:70;width:min(370px,100vw - 24px);height:min(560px,100dvh - 110px);color:var(--sw-ink);background:#fff;border-radius:20px;flex-direction:column;animation:.2s ease-out sw-in;display:flex;position:fixed;bottom:20px;overflow:hidden;box-shadow:0 24px 60px #101c2247,0 0 0 1px #101c220f}@keyframes sw-in{0%{opacity:0;transform:translateY(12px)scale(.98)}}@media (prefers-reduced-motion:reduce){.sw-panel{animation:none}.sw-launch{transition:none}}.sw-launch.sw-seller,.sw-panel.sw-seller{inset-inline-start:auto;left:auto;right:18px}@media (max-width:760px){.sw-launch{width:50px;height:50px;bottom:82px}.sw-panel.sw-seller,.sw-launch.sw-seller{bottom:calc(76px + env(safe-area-inset-bottom,0px))}}@media (max-width:560px){.sw-panel{inset-inline:8px;border-radius:20px;width:auto;height:min(78dvh,640px);bottom:8px}.sw-panel.sw-seller{bottom:8px;left:8px;right:8px}}.sw-head{background:linear-gradient(140deg, var(--sw-ink) 0%, var(--sw-ink-2) 100%);color:#fff;align-items:center;gap:10px;padding:12px 12px 12px 14px;display:flex}.sw-avatar{width:34px;height:34px;color:var(--sw-sky);background:#51cdff2e;border-radius:50%;flex:none;place-items:center;display:grid}.sw-title{flex:1;min-width:0;line-height:1.3;display:grid}.sw-title strong{font-size:15px;font-weight:600}.sw-title small{color:#b8c6cb;white-space:nowrap;text-overflow:ellipsis;align-items:center;gap:6px;font-size:12px;display:flex;overflow:hidden}.sw-online{background:#34d399;border-radius:50%;flex:none;width:7px;height:7px}.sw-icon{color:#dbe5e8;cursor:pointer;background:0 0;border:0;border-radius:10px;flex:none;place-items:center;width:34px;height:34px;display:grid;position:relative}.sw-icon:hover{color:#fff;background:#ffffff1a}[dir=rtl] .sw-back,[dir=rtl] .sw-arrow{transform:scaleX(-1)}.sw-log{background:var(--sw-bg);overscroll-behavior:contain;flex-direction:column;flex:1;gap:10px;padding:14px 12px;display:flex;overflow-y:auto}.sw-turn{flex-direction:column;gap:6px;display:flex}.sw-msg{white-space:pre-line;overflow-wrap:anywhere;border-radius:16px;max-width:88%;padding:9px 12px;font-size:14px;line-height:1.65}.sw-msg.assistant{border:1px solid var(--sw-line);background:#fff;border-end-start-radius:6px;align-self:flex-start}.sw-msg.user{background:var(--sw-ink);color:#fff;border-end-end-radius:6px;align-self:flex-end}.sw-msg.staff{background:#f0faff;border-color:#bfe6f6}.sw-who{color:var(--sw-sky-strong);margin-bottom:2px;font-size:12px;display:block}.sw-time{opacity:.65;margin-top:4px;font-size:11px;display:block}.sw-typing{gap:4px;padding:12px 14px;display:inline-flex}.sw-typing i{background:#9aa9ae;border-radius:50%;width:6px;height:6px;animation:1.2s ease-in-out infinite sw-blink}.sw-typing i:nth-child(2){animation-delay:.15s}.sw-typing i:nth-child(3){animation-delay:.3s}@keyframes sw-blink{0%,80%,to{opacity:.3}40%{opacity:1}}.sw-chips{flex-wrap:wrap;gap:6px;display:flex}.sw-chips button{color:var(--sw-ink);font:inherit;cursor:pointer;background:#fff;border:1px solid #cfe3ea;border-radius:999px;padding:7px 12px;font-size:13px}.sw-chips button:hover{border-color:var(--sw-sky-strong);color:var(--sw-sky-strong)}.sw-sources{flex-wrap:wrap;gap:6px;max-width:92%;display:flex}.sw-sources a{color:#0b5f83;background:#e8f7fd;border-radius:10px;align-items:center;gap:5px;padding:5px 10px;font-size:12.5px;font-weight:500;text-decoration:none;display:inline-flex}.sw-sources a:hover{background:#d6f0fb;text-decoration:none}.sw-after{color:var(--sw-muted);flex-wrap:wrap;align-items:center;gap:8px;font-size:12.5px;display:flex}.sw-human{border:1px solid var(--sw-line);color:var(--sw-ink);font:inherit;cursor:pointer;background:#fff;border-radius:999px;padding:4px 10px;font-size:12.5px}.sw-human.strong{background:var(--sw-ink);color:#fff;border-color:#0000;padding:7px 14px;font-weight:600}.sw-compose{border-top:1px solid var(--sw-line);background:#fff;align-items:center;gap:8px;padding:10px 10px 6px;display:flex}.sw-compose input{border:1px solid var(--sw-line);background:var(--sw-bg);min-width:0;min-height:42px;color:var(--sw-ink);font:inherit;border-radius:999px;outline:none;flex:1;padding:0 14px;font-size:14.5px}.sw-compose input:focus{border-color:var(--sw-sky-strong);background:#fff;box-shadow:0 0 0 3px #51cdff38}.sw-send{background:var(--sw-sky);color:#0d2530;cursor:pointer;border:0;border-radius:50%;flex:none;place-items:center;width:42px;height:42px;display:grid}.sw-send[disabled]{opacity:.45;cursor:default}.sw-fine{color:var(--sw-muted);background:#fff;margin:0;padding:0 14px 10px;font-size:11px;line-height:1.5}.sw-fine button{color:var(--sw-sky-strong);font:inherit;cursor:pointer;background:0 0;border:0;padding:0;font-weight:600}.sw-form,.sw-done{background:var(--sw-bg);flex-direction:column;flex:1;gap:12px;padding:16px;display:flex;overflow-y:auto}.sw-lead{color:var(--sw-muted);margin:0;font-size:13.5px;line-height:1.7}.sw-form label{gap:6px;font-size:13px;font-weight:500;display:grid}.sw-form textarea,.sw-form input{box-sizing:border-box;border:1px solid var(--sw-line);width:100%;color:var(--sw-ink);font:inherit;background:#fff;border-radius:12px;outline:none;padding:10px 12px;font-size:14.5px;font-weight:400}.sw-form textarea{resize:vertical;line-height:1.6}.sw-form textarea:focus,.sw-form input:focus{border-color:var(--sw-sky-strong);box-shadow:0 0 0 3px #51cdff38}.sw-error{color:#b45309;margin:0;font-size:13px}.sw-primary{background:var(--sw-ink);color:#fff;min-height:44px;font:inherit;cursor:pointer;border:0;border-radius:12px;font-weight:600}.sw-primary[disabled]{opacity:.5;cursor:default}.sw-done{text-align:center;justify-content:center;align-items:center}.sw-done p{color:var(--sw-muted);margin:0;font-size:13.5px;line-height:1.7}.sw-done .sw-primary{align-self:stretch}.sw-check{color:#15803d;background:#e8f6ee;border-radius:50%;place-items:center;width:56px;height:56px;display:grid}.sw-ticket{border:1px solid var(--sw-line);color:var(--sw-ink);font:inherit;text-align:start;cursor:pointer;background:#fff;border-radius:14px;align-items:center;gap:10px;padding:12px;display:flex;position:relative}.sw-ticket:hover{border-color:#bfe0ec}.sw-ticket>span:first-child{flex:1;gap:2px;min-width:0;display:grid}.sw-ticket strong{white-space:nowrap;text-overflow:ellipsis;font-size:14px;font-weight:600;overflow:hidden}.sw-ticket small{color:var(--sw-muted);font-size:12px}.sw-status{color:var(--sw-muted);background:#eef2f4;border-radius:999px;flex:none;padding:2px 9px;font-size:11.5px;font-weight:600}.sw-status.answered{color:#15803d;background:#e8f6ee}.sw-status.open{color:#b45309;background:#fdf3e6}.sw-empty{color:var(--sw-muted);text-align:center;margin:24px 0;font-size:13.5px}