Required documents and how we review them
The documents your country of registration asks for, accepted files, how they are protected and how our team reviews them.
In this article
Before activating an account we confirm the business is real and licensed, and that the person running it may sign for it. The list depends on your company's country of registration; you find it exactly under “Required documents” on your Home page.
Documents by country
| Country | Required documents |
|---|---|
| United Arab Emirates | “Trade licence”, “Emirates ID or passport of the signatory”, “VAT registration certificate (TRN)” and “Bank account (IBAN) certificate”. |
| Saudi Arabia | “Commercial registration (CR)”, “National ID or iqama of the signatory”, “VAT registration certificate” and “Bank account (IBAN) certificate”. |
| Other Arab countries, when opened | Usually “Commercial registration (CR)”, “ID or passport of the signatory”, “Bank account (IBAN) certificate” and “VAT registration certificate”. |
| Other countries, when opened | Usually “Business registration or licence”, “ID or passport of the signatory”, “Bank account (IBAN) certificate” and “VAT registration certificate”. |
Accepted files
- PDF, or an image in JPEG, PNG or WebP.
- Up to 10 MB per file.
- The file type is read from its content, not its name; renaming the extension doesn't work and shows “This file type isn't accepted”.
- One file per document. If a document has two sides or several pages, put them in one PDF.
How to upload
- Open your Home page and go to “Required documents”.
- Choose the file next to the document, then press “Upload”. Its state changes from “Not uploaded” to “Uploaded”.
- To change a file that isn't approved yet, choose the new file and press “Replace”.
- When the last required document is in, your application goes to review by itself and you see “We have all your documents and are reviewing them”.
How we review them
- The review team opens each document and approves or rejects it. Approved ones show “Approved”; rejected ones show “Rejected” with the reason written under them.
- The account is activated only once every document is approved.
- If your application needs changes, its status becomes “Needs changes” with a note. Upload the right file in place of the rejected one, and the application returns to review by itself once everything is in.
- If you verified your identity officially with UAE PASS or Nafath, the reviewer sees that too. See Identity verification.
- After activation the documents are locked and can't be replaced from your Home page. If your licence is renewed or something on it changes, contact us through the help center.
How your documents are protected
- Every file is encrypted with AES-256 as soon as it is uploaded, and is never stored in the clear.
- Only Majyk Danya's review team can open them.
- Every review decision is recorded with who made it and when.