Account settings and password
Your details, changing your password, language, two-step sign-in status, downloading a copy of your data and who can get into your account.
In this article
The Account page, titled “Account settings”, brings together your details, password, account security, a copy of your data and closing the account. Open it from the side menu, under “Account”.
“Your details”
It shows your name, email, store name, legal company name and account status. These come from your registration and reviewed documents and aren't edited on this page. If one of them changes, such as the legal name after a licence change, contact us through the help center.
Changing your password
- Under “Change password”, enter your “Current password”.
- Enter the “New password (at least 12 characters)”, then type it again in “Repeat the password”.
- Press “Save”. You see “Password changed, and every other device was signed out.”
- The eye button: every password field in the seller center has an eye button (“Show password”) that shows what you typed and hides it again with another press. It only changes what your screen shows and sends nothing. Hide the password before sharing your screen or in front of others.
- After the change, every other device must sign in again, including the seller app on your phone.
- Choose a long password you use nowhere else, and keep it in a password manager.
Language
The language button at the bottom of the side menu (“العربية” or “English”) switches the seller center's language at once, and your choice is remembered in this browser. It doesn't change your products: buyers see what you wrote in Arabic and English on your listings.
“Account security”
- “Two-step sign-in”: always shows “On”, because it is required and can't be switched off. See Two-step sign-in.
- “Identity verification”: shows “Verified” once done, otherwise a “Verify now” button. See Identity verification.
- If you don't use the seller center for about 8 hours, you sign in again.
“A copy of your data”
Press “Download my data” to get a JSON file with everything we hold about the seller account: company details, offers and the products you created, orders (numbers, dates, items, amounts and statuses), balance movements, withdrawals, invoices, your documents' names and status, reviews and your replies, and your support conversations.
- The file has no buyers' personal data (name, phone, address), no document files themselves, and not the full IBAN: only the last 4 characters, as on the site.
- You can download it a few times a day, and each download is logged. If you see “You've downloaded your data several times today, try again later.”, wait a while.
- More in Your privacy and cookies.
Who can get into your account
- Each seller account has one sign-in: the email you registered with. The same email can't be linked to more than one seller account.
- Don't share your password or verification codes with anyone, not even your staff. You are responsible for everything done from your account.
- Majyk Danya staff never run your orders for you. The review team sees your documents and account details only to review them.