Closing your seller account
How to ask to close your account, what happens to your offers, orders, balance and data, and how to change your mind.
In this article
You can ask to close your seller account at any time, on the “Account” page on the website or in the app. Selling stops at once, and our team completes the closing once your orders and returns are done and your balance is withdrawn.
Before you ask
- Finish your open orders: asking to close doesn't cancel them, and the 48 hours to accept and the shipping dates still apply.
- Expect returns on delivered orders until their return period ends, and handle them on time.
- Asking to close stops your monthly plans from renewing by itself (ad packages, the company page, the dropshipping plan and automatic ad top-ups); each runs to the end of its paid month. Warehouse storage keeps being charged while you have stock there.
- If you have stock in the Majyk Danya warehouse, arrange to take it back.
- Download the invoices you need for your records from Invoices.
- Download a copy of your account's data from Account with “Download my data”: your offers, orders, balance movements, reviews and support conversations in one file.
How to ask
- Open Account.
- Open “Close my seller account” at the bottom of the page.
- Type your account's email in “Type your email to confirm”.
- Press “Close my account”. The “Closing requested” label appears.
What happens next
| What | What happens |
|---|---|
| Your offers | All your live offers stop selling at once. |
| Open orders | They remain yours: accept and ship them on time. |
| Returns | You handle them until the return periods end. |
| Your balance | Money from delivered orders is released on schedule, and you withdraw it to your bank account as usual. |
| Final closing | Our team completes it once orders and returns are done and your balance is withdrawn. |
| Invoices and money records | They are kept for as long as the law requires. |
If you change your mind
Before our team completes the closing, press “Cancel the request” on the same page. Your offers stay paused, and you switch back on the ones you want from My products.
Your data and buyers' data
- Invoices, order amounts and payments stay for as long as tax law requires, even after closing.
- You can download a copy of your data (“Download my data” in Account) at any time before our team completes the closing, even after asking for it. The copy has no buyers' personal data.
- Buyers' details you saw to deliver their orders (name, address, phone) must not be kept after the order and its return period are over, as the seller agreement says.