Returns policy
The return window in each country, what can be returned, how much the buyer gets back, and who arranges the return transport. A return within the rules is accepted automatically, without your approval.
In this article
As at the big stores, a return request is accepted automatically when it's within the window and the rules; it doesn't need your approval. Your part is to collect or receive the item and inspect it in time. The policy is the same for every seller.
The return window
The window counts from the delivery day. Majyk Danya sets it for each country, and every product page shows it ("Returns within … days of delivery"). At the time of writing it was:
| Country | Return window |
|---|---|
| United Arab Emirates | 15 days |
| Saudi Arabia | 7 days |
When a new country opens, its window starts from the local consumer rule where one exists (for example 14 days in the EU and the UK) or from a common store policy, and Majyk Danya confirms it. The window shown on the product page is always the one that applies.
What can be returned
The buyer picks the items and quantities to return from a delivered order, chooses one of six reasons, and can attach up to 4 photos:
| Reason as the buyer sees it | Photo required | Seller's fault (delivery refunded) |
|---|---|---|
| "Arrived broken or damaged" | Yes | Yes |
| "Doesn't work properly" | Yes | Yes |
| "Wrong item" | Yes | Yes |
| "Not as described" | Yes | Yes |
| "Parts missing" | No | Yes |
| "Changed my mind" | No | No |
How much the buyer gets back
- The price of the returned units.
- When it's the seller's fault: those units' share of the delivery charge too.
- For a change of mind: the delivery charge isn't refunded.
- What the buyer pays to send a return themselves isn't added to the refund.
How the item comes back, and who arranges it
| Method | Who arranges it | Time limit |
|---|---|---|
| Collected from the buyer ("You collect it") | You, with a courier from the return page or your own way; the buyer pays nothing | 7 days from acceptance, or the buyer is refunded and keeps the item |
| Sent by the buyer ("The buyer sends it") | The buyer, to your "Return address", with a tracking number | 14 days to send it, or the return is cancelled |
If you haven't saved a "Return address" on the Returns page, buyers can only choose collection from their address.
Where the money goes
- Cash on delivery: credit in the buyer's Majyk Danya wallet.
- Card payment: back to the card (5 to 10 days, depending on the bank) or instant wallet credit, as the buyer chooses.
- Instalments: back through the same instalment provider.
- On your side: the amount comes off your balance (from the held sale if it hasn't been released yet), Majyk Danya's commission on the returned part comes back to you, and a credit note is issued against your tax invoice automatically.