Majyk DanyaSeller Center

Deals outside the platform

Every conversation, deal and payment must stay on Majyk Danya. Learn why, what is blocked in messages, and what happens if you try.

Updated October 20, 2026 · 2 min read

In this article
  1. Why on the platform?
  2. What is blocked?
  3. What happens if you try?
  4. If a buyer asks to talk outside the platform

A buyer may ask for your number to deal with you directly, or saving the commission may tempt you. But a deal outside the platform loses all protection and breaks the seller agreement: all contact with buyers stays on the platform.

Why on the platform?

  • Your money is protected: on the platform the order is paid through licensed payment providers or on delivery, and reaches your balance. Outside it, nobody guarantees the buyer pays.
  • Protection from fraud: most scams start by moving the chat to another app.
  • A clear record: if there's a dispute, the messages and orders on the platform are the evidence.
  • Your account grows: sales outside the platform build neither your rating nor your track record.

What is blocked?

The platform automatically checks what is written or uploaded in messages, quotes on product requests, live-show chat, your store page, review replies and product texts. It blocks:

  • Phone numbers, even written in Arabic digits, in words or with gaps between the digits.
  • Emails, even written as “at” and “dot”.
  • Links, web addresses and @handles.
  • The names of messaging and social apps.
  • All of the above inside pictures, QR codes included.

What happens if you try?

  • The message never reaches the other side, and shows to you as blocked.
  • Messaging is paused on your account at once, and you see: “Your messaging is paused. The Majyk Danya team will contact you.”
  • Our staff are alerted and contact you before messaging is opened again.
  • Trying again, or closing deals outside the platform, breaks the agreement and can lead to suspension.

The same rule applies to buyers: a buyer who tries to share contact details has their messaging paused too.

If a buyer asks to talk outside the platform

  1. Don't send any contact details, and don't ask for theirs.
  2. Explain politely that everything is arranged in “Messages” and that buying happens on the product page.
  3. For wholesale and export, ask them to use “Ask the seller for a quote” on the product page.
  4. If they insist or offer to pay outside the platform, stop and tell us through “Contact us” in the help center.
Go to Messages

Read next

Messaging buyersAll contact with buyers stays on the platform. Phone numbers, emails, links, app names and QR codes are blocked in text and pictures, and any attempt pauses messaging and alerts the team.Staying safe from fraud and phishingHow to spot phishing, fake payment notices and suspicious buyers, protect your account and report it to us.Business buyers: wholesale, quotes and exportVerified business buyers see wholesale prices, ask for quotes and about export on the platform, and can pay by bank transfer or within 30 days.Protecting buyer dataYou see a buyer's name, phone and address only to deliver their order. These are the rules for using that data, how the platform protects it, and what happens when a buyer deletes their account.