Reviews policy

Reviews are what helps buyers choose most, so they must be completely honest. Majyk Danya has two kinds: product reviews, and ratings of you as a seller (packing, speed and service).

Who can review?

• Only a buyer who received their order. Nobody else can write a review.
• One review per buyer per product, and one seller rating per delivered part of an order.
• The reviewer's name is shortened: first name and the initial of the last name.
• Your seller rating covers the last 12 months, and it starts to count in the race for first place after 5 ratings.

Never allowed

• Anything in return for a review: a free product, a refund, a discount or a gift.
• Asking specifically for a positive review, or asking only happy buyers to review.
• Reviewing your own products, or having your staff, relatives or friends do it.
• Asking for a review to be removed or changed in return for something, or pressuring the buyer over it.
• Swapping reviews with other sellers, or writing negative reviews of competitors.
• Asking for reviews in your own messages or with cards in the parcel. Use the “Request a review” button only.
• Reporting an honest review just because it's negative, or giving a false reason in a report.

How we protect reviews

Every review is checked before it is published, and is held for our team instead of going live if:

• its text matches a review posted before;
• it has words that suggest a reward, such as “got it free” or “in exchange for 5 stars”;
• the buyer's phone number matches the seller's;
• a wave of 5-star reviews reaches the same seller in one day, or comes from accounts less than a week old;
• it includes a video;
• 3 different buyers report it.

Reviews and replies containing numbers, links or other contact details are never published.

Ask for a review the right way

1. 1Open the order from “Orders” once it has been delivered.
2. 2Press “Request a review”. It works once per order, from 5 to 30 days after delivery, as long as the buyer hasn't rated you yet.
3. 3The buyer gets a fixed Majyk Danya notice you write nothing in: “How was your order? Your opinion helps others choose. Rate the product and the seller in a minute.”

Replying to reviews

You can post one “Public reply (once)” to each review from “Reviews”. Keep it short and polite, and say what you'll do to fix the problem. You can't remove, edit or hide a review.

Reporting a review that breaks the rules

If a review of a product you sold, or a rating of you, breaks the rules, press “Report this review” under it in Reviews and choose the reason: it has a phone number, email or link; offensive language; it isn't about the product or your service; it's about a delivery Majyk Danya handled; it's about a different product; or another reason you explain briefly. You can report each review once.

• The review stays up until Majyk Danya's team checks it. A report on its own never hides a review.
• Only the team decides: the review stays if it follows the rules, or is removed if it breaks them.
• You see each report's status under the review and in “Your reports” on the same page. The buyer gets no notification of the report.